Reservation

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Taj Bengal, Kolkata, Posted by: admin, 2 month ago

  • 2-3 years experience
  • Not disclosed
  • Kolkata
Job Description

  • Reservation -

  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.

  • Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

  • Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

  • Allocate daily tasks to Reservations staff .

  • Review reservation booked daily.

  • Review arrival report daily.

  • Responsible for preparation of occupancy forecast.

  • Responsible for training staff.

  • Responsible for implementation of policies and procedures.

  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

  • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.

  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

  • Responsible for various Production reports and supply to each department concerned.

  • Monitoring Telephone Manner and general performance of reservations staff daily.

  • Ensure special handling of repeats guest and very VIP guest.

  • Observes and ensures that proper telephone manners are maintained at all times

  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

  • Follows up tentative bookings and update reservation status

  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy

  • Review room blocking for Long Stay. Suites and special group request.

  • Supervising of Group Reservations.

  • Maintain cordial relations with commercial clients.

  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

  • Responsible for work schedule

  • Responsible for maintaining a Neat and Orderly position at all times.

  • In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

  • Designation: Reservation
  • Employment Type: FULL TIME
  • Functional Area: Any
  • Industry: NA
  • Experience: 2-3 Years
  • Salary: Not disclosed
  • Gender Preference: Female
  • Age Preference:0-0 Years
  • Travelling:
  • Shift:
  • Working Days / Week: 6
  • Skills Required: NA
  • Qualification Required: NA
  • Vacancy: NA
  • Main Branch
  • 34B, Belvedere Road, Alipore
  • West Bengal
  • Kolkata
  • 700027
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